Current Status Alerts

  • Low Battery Alert or Timer Not Turning On

    Status: Ongoing

    We are aware of an issue with Gym Edition timers sold between June 2022 - April 2023 where they will show a 'Low Battery Alert' or fail to turn on. The cause of this issue has been traced to a faulty power supply.

    Please contact our support team at support@gymnext.com and we will replace the power supply for you at no charge.

  • iOS 12 Crashing Issue

    Status: Reported Nov 29, 2023

    We are aware of a crashing issue with v5.5.1 of our iOS app when combined with iOS 12. We are working on determining a cause for this issue and if there is a possible fix. Unfortunately, this is a very old version of iOS and testing is difficult. Stay tuned.

  • Android 14 Freezing Issue

    Status: Complete

    We are aware of an issue following the Android 14 release that is causing app freezes. We are working on a fix.

    UPDATE Oct 24/23: We have a beta build posted that fixes this issue.

    UPDATE Oct 26/23: We have rolled out a new app update to 40% of users.

    UPDATE: Oct 29/23: We have rolled out the app update to 100% of users.

Need assistance?

  • FAQs

    Check out our frequently asked questions.

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  • Instructions

    Instructions on how to use the Flex Timer app.

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  • Warranty Claim

    For warranty claims and out of warranty product support

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  • Returns & Order Adjustments

    For assistance with refunds and making changes to orders.

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